An appointment is required for non-urgent problems and every effort will be made to accommodate your preferred time.  Emergencies will always be given priority.  If you are experiencing chest pain, severe shortness of breath or you think you may be having a stroke, you should call 000 for an Ambulance and be seen in a hospital Emergency Department; it is inappropriate to present to a General Practice first.

Standard Consultation are of 12 minutes. Longer consultations are available and recommended if you have a complex problem or more than 2 issues to discuss, This allows adequate time to attend to your concerns and time for the Doctor to incorporate preventative care. We appreciate your help in keeping to time as punctuality is important to us and our patients.

If you or family members require an interpreter service, we can organise this for you. Please let us know when you make your appointment.

Please make an appointment with your GP for these. They will not be provided by phone request or via family members. Medicare requires that the Doctor sees you in person to address the problem for which you are being referred. Referrals are ideally obtained from your usual GP as correspondence from the specialist is returned to the referring Doctor. Forms should be completed during your appointment and may not be left for the Doctor.

Results (pathology, imaging, biopsies, etc) should be followed up in person with the Doctor who initiated the investigations as the subsequent actions are as important as the results obtained. Courtesy recall letters are sent for results not yet addressed, however the follow up of your results are your responsibility. It is recommended that you organise a follow up consult at the time of initiating investigations.

We are a mixed billing practice, which means that patients with a Health Care Card or Pension Card and children under the age of 16 are bulk billed. EFTPOS is available, we accept VISA or Mastercard. No credit is given.

If you can’t keep your appointment please inform us at least 2hours before your appointment time so that others who need urgent medical attention can be seen by the Doctor. The DNA fee of $20 will be charged if you don’t attend appointments. 

If you have missed 3 or more appointments with any of our doctors without adequate notice, we reserve the right to refuse an appointment. Your cooperation is highly appreciated.

Any patient requesting phone contact with their doctor will be asked to leave the doctor a message to return your call at the earliest convenience. The urgency of the matter will be determined by the Doctor.

At present, we do not communicate with individual patients by email as we cannot ensure your privacy.

Our practice is committed to preventative care.  You  may receive a reminder notice from us from time to time offering you preventative health services appropriate to your care. Please remember this is a courtesy reminder, it is your responsibility to follow up any recommended actions in a timely manner.

Your feedback is important to us – Please feel free to talk to your doctor or receptionist. We take your concerns, suggestions or complaints seriously.  However, if you wish to take the matter further and feel that you need to discuss the matter outside the surgery you can contact Complaints Commissioner, Health & Community Services;

PO Box 199, Rundle Mall, Adelaide, SA 5000

Phone: 08 8226 8666

Your medical record is a confidential document. It is practice policy to maintain security of your personal health information at all times. Access is limited to authorised staff only.

It is well known that patients and families that attend one GP or General Practice most of the time, have better health outcomes than those who attend multiple medical practices. When you consult a Doctor outside your “medical home”, request the results of investigations be forwarded to your usual GP as well, to inform them of your care and for future reference.

An ongoing relationship with a GP that you trust, feel comfortable with and who has access to your complete medical history is crucial in ensuring you receive high quality healthcare. Even when you feel healthy, your GP can help you optimise your lifestyle, organise regular preventative health checks and initiate early treatment for ailments as they arise.

Your wellbeing underpins your ability to manage the priorities in your life. Looking after yourself, optimises your performance and positively influences those around you to also become healthier, especially those you care about.

The Australian Medical Association promotes a body of ethical principles to guide Doctors' conduct in their interactions with patients, colleagues and society. Doctors have a responsibility to improve and maintain the health of their patients who, either in a vulnerable state of illness or for the maintenance of their health, entrust themselves to medical care and prohibits Doctors from behaving in their own self-interest. Mawson Lakes Healthcare abides by this code of ethics

We are proud to be involved in training the next generation of Australian GPs through GPEx. The benefits of being a teaching practice extend beyond trainees to patients and staff alike. It is beneficial for all staff as there is a greater focus on professional development, remaining up to date with medical advances in Australia, practicing and therefore teaching best practice approaches. This also means patients receive a higher standard of care. As a patient of our practice, we thank you for being involved in training your future Doctors. Of course you are free to sometimes decline a student/ trainee being present during your consultation, however we encourage trainee presence most times, for your benefit as well as the student’s.

To access a Doctor consult, please phone the normal surgery number 8359 6266 for 24-hour care. When we are closed, you can call gpConnect on 8130 3333 who can provide our patients with after hours service.